Last updated: 26th May 2026
Welcome to Escape Room Tórshavn (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book one of our outdoor escape room experiences.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Business Name: Escape Room Tórshavn
Address: Undir Kongavarða 31,5
Email: escape@escape.fo
Phone: (+298) 260 220
If you have questions about this Privacy Policy or how your information is processed, please contact us.
2. What Information We Collect
Information you provide directly
We may collect information that you provide when:
Making a booking
Contacting us through forms or email
Requesting information about our services
This may include:
Name
Email address
Telephone number
Booking details
Payment information (processed securely by payment providers where applicable)
Messages and communications
Information collected automatically
When visiting our website, we may automatically collect:
IP address
Browser type and version
Device information
Website usage information
Pages viewed
Date and time of visits
Cookie data (where applicable)
3. Why We Collect Your Information
We process personal information for the following purposes:
To manage and confirm bookings
To provide customer support
To communicate about your reservation
To process payments
To operate and improve our website
To maintain records required by law
To prevent fraud and misuse
We only process information when there is a lawful basis to do so.
4. Bookings and Online Payments
Bookings may be made through our website.
If online payments are enabled:
Payments are processed securely through third-party payment providers.
We do not store complete payment card information on our own systems.
Payment information is transmitted directly to the payment provider using secure technology.
Our payment providers are:
Quickpay – payment gateway and transaction processing
Clearhaus – card acquiring and payment processing
These providers process payment information in accordance with their own privacy and security policies.
Transaction and booking records may be retained for accounting, customer service, legal, and operational purposes.
5. Cookies
Our website may use cookies and similar technologies to:
Ensure website functionality
Improve user experience
Measure website performance
Analyse visitor behaviour
You may manage cookie preferences through your browser settings.
Where required by law, cookie consent will be requested before non-essential cookies are used.
6. Third-Party Services
To operate our website and services, we may use trusted third-party providers.
Examples may include:
Website hosting providers
Booking system providers
Payment processors
Analytics providers
Email service providers
Website security providers
These providers process personal information only as necessary to deliver their services.
7. Data Retention
We retain personal information only for as long as necessary to:
Deliver our services
Maintain booking and transaction records
Comply with legal and accounting obligations
Resolve disputes
Enforce agreements
When information is no longer needed, it is securely deleted or anonymised.
8. Your Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict or object to processing
Request transfer of your information
Withdraw consent where processing relies on consent
Requests may be submitted using the contact details above.
9. International Data Transfers
Some third-party providers may process information outside your country.
Where applicable, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.
10. Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Disclosure
Loss
Misuse
Alteration
However, no internet transmission or storage method can be guaranteed to be completely secure.
11. Children
Children are welcome to participate in our experiences under adult supervision in accordance with our Terms & Conditions.
We do not knowingly collect personal information directly from children without appropriate adult involvement.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with an updated revision date.
13. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Escape Room Tórshavn
Email: escape@escape.fo
Phone: (+298) 260 220